Understanding the radiology referral process allows you to be an informed patient and price conscious consumer. Knowing your options gives you the power of choice in addition to saving time and your healthcare dollars.
At your examination, your doctor orders a radiology test (MRI, CT, X-ray or Ultrasound) to help diagnose and treat your medical problem.
Your doctor may advise where you have the test, but the decision is yours. You can take your radiology order to any facility that offers the test. Hospital-owned facilities typically charge more than independent outpatient facilities. Ask your doctor for facility choices.
Your doctor's office might schedule the test for you, but once you have the signed order you can schedule or re-schedule the test at the facility you choose. Not all imaging facilities are the same; cost can vary greatly, even for patients with insurance. Ask questions; be informed.
After the test is completed, a radiologist will electronically send your referring doctor the radiology images and a written report with the results of your test.
Your doctor will discuss the results of your test at your follow-up appointment.
If you do, you can request an appointment at Durham Diagnostic Imaging by calling or completing the form and clicking "Submit." A scheduling representative will contact you to collect additional information and schedule your appointment.
Request turnaround times may take up to 4 business hours. If your appointment is of an urgent nature, please call us at 877.507.9729 to schedule your exam. Requests received after business hours, on weekends or holidays will receive a response on the following business day.
Duplicate requests submitted via website and called-in will delay our ability to assist you.
The form completed and signed by your ordering healthcare provider.
A form of identification and current insurance card(s).
Any previous, relevant imaging exams and reports performed outside of our network.
Payment, which includes deductibles, co-pays and co-insurance, are due at the time of service. To discuss payment options, please call Durham Diagnostic Imaging prior to your appointment
If your healthcare provider orders an MRI, CT Scan, Mammogram, Ultrasound, Bone Densitometry or X-ray, you have a choice where your test is performed. Choosing Durham Diagnostic Imaging can save you hundreds or even thousands of dollars.
We will be happy to deliver a no-commitment price estimate (no appointment necessary) based on your current insurance plan. Even if you don’t have insurance, our staff can quickly provide you with self-pay pricing options.
Requests received before 4 pm, Monday through Friday, will receive a same-day response. Requests received after 4 pm, on weekends or holidays will receive a response the next business day.
Durham Diagnostic Imaging complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Durham Diagnostic Imaging does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Durham Diagnostic Imaging:
Provide free aids and services to people with disabilities to communicate effectively with us, such as:
Provide free language services to people whose primary language is not English, such as:
If you believe that Novant Health has not provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Patient Services Department
Attn: Section 1557 Coordinator
200 Hawthorne Lane
Charlotte, NC 28204
Novant Health's Contact Us page
You may file a grievance by mail, in person at the Novant Health facility where care was provided, or by submitting the form at the link above. If you need help filing a grievance, call 1-888-648-7999 or TDD/TTY 1-800-735-8262.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available online.
When your doctor recommends a diagnostic imaging test such as an MRI, CT, Mammogram, X-ray or ultrasound, you have a choice where that test is performed. At Durham Diagnostic Imaging, we are committed to providing convenient, high quality radiology services at a price you can afford.
Friendly, professional staff delivering prompt, courteous service
Hassle-free outpatient environment
Early morning, evening and weekend hours available
On-site, board certified radiologists
Registered technologists and accredited equipment at all locations
Competitive, transparency in pricing
We offer same-day, next-day and weekend appointments.
The radiologist’s interpretation of your images will be sent to your referring provider within 24-48 hours of your exam.
The cost of imaging exams can vary greatly based on whether you receive care from a hospital, hospital outpatient facility or an independent outpatient facility. Durham Diagnostic Imaging is an independent outpatient facility. Our rates can be 40-60% less expensive than area hospitals and are competitive with other independent outpatient imaging centers. We accept most insurance plans and offer competitive self-pay rates and payment plans.
You will receive just one bill that is all inclusive; the fee for your radiology test and the fee for the radiologist interpreting the test are included in one bill. At the hospital, you will be charged separately for these services.
We accept all physician orders, even if they are on a hospital order form or prescription pad. All diagnostic imaging procedures must be recommended by your physician and require a signed physician order.
Exams will not be performed without prior authorization from your insurance company. We provide all patients with a good faith estimate that includes individual patient details based on your insurance plan and the study being performed. This estimate takes into account your insurance coverage, deductible and copay or coinsurance.
Physicians can request access to view the images online or the images can be delivered on a CD.
We use state-of-the-art equipment that is accredited by the American College of Radiology. Our imaging center contracts with community-based onsite radiology professionals that are available during primary business hours to ensure an accurate, quick turnaround on reports and easier consultation between the referring physician and reading radiologist.
IMPORTANT COVID-19 UPDATE | Thursday, September 29, 2022
IMPORTANT COVID-19 UPDATE
Thursday, September 29, 2022
We are open and accepting patients for all studies, including routine and elective exams. In accordance with the CDC and American College of Radiology recommendations, we continue to screen patients. Please contact our radiology team with any questions; we are happy to discuss your patient’s care.
In light of the COVID-19 outbreak we continue practicing enhanced screening, cleaning protocols and social distancing.
For most radiology care, your risk of exposure to COVID-19 is low. For more information from the ACR, click here.
The health and safety of our patients and staff are our highest priorities. Masking at this facility is currently optional for patients and employees. If you are feeling sick or exhibiting any COVID symptoms, we ask that you wear a mask.
Please consider rescheduling if you have a cough, fever and/or shortness of breath or if you have been in close contact with someone with suspected or confirmed COVID-19 in the past 10 days.
Walk-in X-ray patients will be accommodated based on appointment availability. Calling ahead to schedule is preferred.
Visitors are allowed on an as-needed basis. We ask that patients limit their accompanying visitors to one.
Parents/guardians/caregivers are allowed to accompany a minor or any patient with special needs.
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